Last updated: 30 September 2026
1. Who we are
Tati Cleaning is the trading name of Tatiana Frankova.
Tati Cleaning provides domestic, commercial, deep and end of tenancy cleaning services in Reading and surrounding areas of Berkshire, UK.
For data protection purposes, Tatiana Frankova, trading as Tati Cleaning, is responsible for deciding how and why your personal information is used.
Contact: 07401 832 123
Location: Reading, Berkshire, UK
2. What personal information we collect
When you contact us through our website or request a quotation, we may collect:
- Your name
- Your telephone number
- Your email address
- The cleaning service you are interested in
- Information you choose to include in your message, such as property size or cleaning requirements
3. How we use your information
We use your information to:
- Respond to enquiries and quotation requests
- Discuss and arrange cleaning services
- Communicate with you about your booking or service
- Maintain appropriate business and legal records
- Protect our website and contact forms against spam or abuse
4. Lawful basis for processing
Depending on the circumstances, we rely on the following lawful bases under the UK GDPR: taking steps at your request before entering into a contract, performing a contract with you, complying with legal obligations, or our legitimate interests in responding to genuine business enquiries and operating our cleaning business.
5. Who we share your information with
We do not sell or rent your personal information.
Information submitted through the website contact form is sent using Web3Forms, a third-party form processing service, so that we can receive and respond to your enquiry.
We may also disclose information where necessary to comply with a legal obligation, prevent fraud or abuse, or protect our legal rights.
6. Website services and technical data
Our website may use third-party resources such as font and icon services. These services may receive limited technical information, such as your IP address or browser information, when your browser requests those resources.
We do not use the contact form to intentionally collect sensitive personal information. Please do not submit passwords, payment card details or other sensitive information through the form.
7. How long we keep your information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including handling your enquiry, providing services and meeting legal, accounting or record-keeping requirements.
As a general policy, enquiry information that does not result in a booking is normally deleted within 12 months of the last meaningful contact, unless there is a valid reason to keep it longer.
8. Your data protection rights
Subject to the applicable legal conditions, you may have rights including:
- Access to the personal information we hold about you
- Correction of inaccurate or incomplete information
- Requesting deletion of your personal information
- Requesting restriction of processing
- Objecting to certain processing
- Data portability where applicable
To exercise a right or ask a privacy question, please contact us on 07401 832 123.
9. Complaints
We encourage you to contact us first so that we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.
10. Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or data protection requirements. The latest version will be published on this page with the updated date shown above.